Terms and Conditions

Refund Policy

At Annasseri, we value your satisfaction and strive to provide the best possible experience when purchasing our exquisite rose arrangements. Please take a moment to review our refund policy outlined below:

  1. Order Modifications and Refunds:

    • If you need to modify or cancel an order that has not yet been processed, please contact our customer service team as soon as possible.
    • We are happy to issue a full refund for orders that have not been prepared or dispatched.
    • Once an order has been made and is in the process of creation or has been dispatched, we are unable to provide refunds.

  2. Custom Bouquets:

    • Custom bouquets are carefully crafted to meet your unique preferences and specifications.
    • Due to the personalised nature of custom orders, we are unable to offer refunds once the creation process has begun or the order has been dispatched.

  3. Delivery Responsibility:

    • Annasseri takes great care in ensuring the timely and secure delivery of your orders.
    • While we make every effort to guarantee successful delivery, we are not responsible for any delivery issues that may arise once the order has been handed over to the designated courier or delivery service.
    • In the rare instance that a delivery concern arises, please contact our customer service team. We will investigate and assist in resolving the issue. Refunds or replacements may be considered if it is confirmed that the delivery was unsuccessful, and there is no proof of delivery.

  4. Contacting Customer Service:

    • For any concerns, order modifications, or refund inquiries, please reach out to our customer service team promptly at contact.annasseri@gmail.com

Please note: Products on our website are for display purposes only. Actual items may differ in appearance, colour, size, or specifications due to customisation or other factors. Custom orders may vary from what is shown. We do not offer refunds or replacements for any discrepancies between the product received and the website image.

By placing an order with Annasseri, you acknowledge and agree to the terms outlined in this refund policy. We appreciate your understanding and look forward to providing you with beautiful, high-quality roses and excellent customer service.

Thank you for choosing Annasseri – where timeless beauty meets exceptional service.


1. Suit Production and Shipping: All suits ordered on our platform are custom-made to order. Production of your custom suit will take approximately 10 business days from the date of order confirmation. Shipping times may vary depending on your location, but please allow additional time for delivery.

2. Customisation: We offer a wide range of customisation options, allowing you to tailor your suit to your specific preferences. Customisation may include selecting fabrics, styles, sizes, and other details to make your suit uniquely yours.

3. Non-Refundable Policy: Please note that all custom suits are non-refundable. Once an order is placed, it cannot be canceled, modified, or returned for a refund. We strongly encourage you to review your order carefully and ensure all customisation details are accurate before finalising your purchase.

 4. Quality Assurance: We take great pride in the quality of our suits and craftsmanship. In the unlikely event that your suit arrives with a defect or quality issue, please contact our customer support team within seven (7) days of receiving your order. We will work with you to resolve the issue promptly.

 5. Sizing and Measurements: Accurate sizing and measurements are crucial for a well-fitting custom suit. We recommend following our measurement guidelines closely to ensure the best fit. If you have questions or need assistance with measurements, please contact our customer support team.

 6. Shipping and Delivery: We offer shipping options that may vary based on your location. Shipping costs and estimated delivery times will be provided during the checkout process. While we make every effort to meet estimated delivery times, please note that unforeseen circumstances (e.g., customs delays, weather events) may affect delivery schedules.

 7. Communication: We will keep you informed about the progress of your order via email notifications. You will receive a confirmation email upon placing your order and tracking information once your suit has been shipped.

 8. Terms of Use: By placing an order with us, you agree to abide by our terms and conditions and accept our non-refundable policy. Please carefully read and understand these terms and conditions before making a purchase. If you have any questions or require further clarification, please do not hesitate to contact our customer support team. We are committed to providing you with a high-quality, custom suit tailored to your preferences.